This summer I worked on a non profit consulting engagement with New Sector Alliance in Boston. I was lucky to have one client all through the summer for whom I worked on two interrelated projects developing a communications strategy. My client was a small college that focuses on adult education. Geographically spread out, it’s headquartered in Cambridge with sites all over the US and plans for international expansion (mainly in China). Its fast growth over the last decade has created a strain on internal communication. I had an undergraduate student from Wharton working along with me for the engagement.
The first project was to expand communications capacity using information technology. I designed a staff survey on communication needs and challenges, analyzed quantitative and qualitative data and presented an organizational snapshot to the client. From the findings, we developed a prototype intranet (and internal internet) for the client, built a process to maintain it and worked with the IT department on an implementation plan.
In our second project we framed a process for the client to deliberate upon and build a set of communication guidelines. In addition, I created a communications training program, including a basic toolkit with a training module and templates. Lessons from the Employee perspective from the new core curriculum were immensely helpful in guiding our work.
I enjoyed a wonderful Cambridge summer with a great team both in New Sector as well as on the client site. New Sector, in cooperation with the Boston Consulting Group, provided training and support. Each summer consultant was paired with a mentor from BCG or another consulting firm. As the “summer class of 2007†we shared our insights and learnings with each other in a series of breakfast presentations. And I had the satisfaction of knowing that we provided a valuable service to a non profit in a structured and efficient manner.
Finally, I will draw upon my summer experience while leading SOM’s Outreach Consulting Club, especially in providing a framework for SOM students to effectively provide consulting advice to local non profits.
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